Refund and Returns Policy

At WCKITSTORE, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward return and refund process.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed.
• Be in the same condition that you received it.
• Include all original packaging and tags still attached.

Note: Items that show signs of use, laundry, or damage caused by the customer will not be eligible for a refund or exchange.

2. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect (e.g., wrong team, size, or customization errors):

• Please contact us within 7 days of delivery.
• After verification, WCKITSTORE will cover the return shipping costs and promptly send a replacement or issue a full refund.

3. Returns for Other Reasons

If you wish to return an item for reasons such as ordering the wrong size, a change of mind, or personal preference:

• The customer is responsible for the return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Timing: Please note that processing times may vary depending on your bank or payment provider (typically 5-10 business days).

5. How to Start a Return

To initiate a return or exchange, please contact our support team with your Order Number:

• Email: support@wckitstore.com
• Phone: +1 (623) 250 6734
• Support Hours: 8:00 AM – 5:00 PM (Monday – Saturday | GMT-7)
• Response Guarantee: We will get back to you within 12–24 hours.